Our Callout Service guarantees you a response of two hours or less within Central London, and three hours elsewhere within London. Our liability is restricted to a free hour of extra help, or 15% off your fees.

 Callout Technicians are authorised to make field level decisions: any misunderstandings should be noted on the Client Feedback Form which will be provided you by the technician. Please fill out and seal the envelope away from our staff. You can also call us directly in case of any concerns you might have.

 We offer our clients a Seven Day Money-Back Guarantee on all our Computer Systems. Machines must be in reasonable condition for returns to the warehouse with all applicable packaging intact.

 Customers are responsible for transportation / pickup costs. All C.O.D deliveries are payable on receipt.

 All warranties cover third party systems for which you have maintenance contracts with Vunder-Byte.

 Basic service contracts includes unlimited telephone support during agreed terms of coverage.

 Our One-Year return to base warranty includes but is not restricted to - exchanging faulty units with similar components or complete systems within the year. Customers are responsible for transportation costs back to base.

 For your peace of mind: Warranties are exclusive of any other Customer rights.

Email: [email protected]